Refund & Cancellation Policy (परतावा व रद्द करण्याचे धोरण)

1. Nature of Custom Digital Products

All paid services offered on MarathiKundali.in (including the ₹51 Basic Kundali, ₹149 Pro Maha-Kundali, and ₹149 Vivah Milan Dossier) are custom-rendered, automated digital reports generated instantly based on specific birth information provided by the customer.

महत्त्वाचा नियम: डिजिटल पत्रिका आणि अहवाल पेमेंट होताच तात्काळ जनरेट होतात. त्यामुळे अहवाल यशस्वीरित्या तयार झाल्यावर ऑर्डर रद्द करता येत नाही.

2. Cancellation Policy

Because report generation initiates automatically within seconds of payment capture, orders cannot be cancelled once payment has been confirmed by the gateway.

3. Conditions for Refund Eligibility

We provide full refunds under the following specific technical circumstances:

• Generation Failure: Your payment was debited, but due to a server or API error, the PDF was not generated, was inaccessible, and could not be delivered to your registered email address within 24 hours of notification.
• Duplicate Deductions: If a technical issue caused your account to be debited twice for a single report order, the duplicate amount will be refunded in full.
• Corrupted File Delivery: If the generated PDF is unreadable or contains unrendered characters, and our support team cannot provide a rectified copy within 24 hours.

Non-Refundable Scenarios: Refunds will not be granted if the customer provided incorrect birth details (wrong date, time, or city) or due to personal dissatisfaction with astrological interpretations.

4. Refund Request Process

To request a refund for an eligible technical failure, send an email to support@marathikundali.in within 48 hours of the transaction with:

• Your Full Name and Registered Email Address
• Razorpay Payment ID (e.g., pay_XXXXXXXXXX)
• Order Date and a brief description of the technical issue

5. Refund Processing Timeline

Once verified by our technical support team, approved refunds are initiated immediately. The refunded amount will reflect back in your original payment source (UPI account, Debit/Credit Card, or Net Banking) within 5 to 7 business days, in accordance with standard bank and Razorpay settlement cycles.

6. Support & Inquiries

For transaction or refund support, reach our team directly at:

Email: support@marathikundali.in
Response Time: Within 12 to 24 business hours
Operating Location: Maharashtra, India